Creative Khichdi is committed to providing exceptional design services in a timely manner. This policy outlines the rules regarding cancellations and refunds for our design services.
Clients may cancel a design project by notifying us in writing within 24 hours of placing the order.
If the cancellation request is received after this timeframe, a cancellation fee may apply.
In rare cases, we reserve the right to cancel a project due to unforeseen circumstances (e.g., force majeure, technical limitations, etc.).
If we initiate the cancellation, clients will receive a full refund.
If a deliverable does not meet the client’s expectations, we will promptly address the issue.
Clients should notify us within 2 days of receiving the deliverable to request a refund or revision.
Certain design services (e.g., custom illustrations, personalized branding, etc.) may not be eligible for refunds due to their unique nature.
We will clearly communicate any exemptions to clients before starting a project.
To request a refund, clients must contact our customer support team via email or phone.
We will assess the situation and provide instructions for returning the deliverable (if applicable).
Clients are responsible for any shipping costs associated with returning physical deliverables.
Digital deliverables do not incur shipping costs.
We aim to process refund requests within 7 business days from the date of receipt.
We reserve the right to modify the terms of this policy at any time without prior notice.
Clients will be informed of any changes via our website or direct communication.
The return and refund of design services are covered under the Consumer Protection Act of 2019 and the general rules of the Indian Contract Act of 1872.